Frequently Asked Questions

Clients must provide at least 24 hours notice to cancel or change an appointment. This means that if your appointment is at 3pm Friday, you have until 3pm sharp on Thursday to cancel or reschedule.
In the event of a last minute cancellation or no show, the client is responsible for the full cost of the scheduled treatment. No exceptions.

Unexpected events like illness, work emergencies and travel delays are not exempt from our cancellation policy.

Our appointment confirmation and reminder emails and texts are a courtesy. Not receiving these communications does not make a last minute cancellation or no show exempt from our policy.
If the client is more than 15 minutes late to an appointment without notice, the session is considered canceled and the client is responsible for the full cost of the scheduled service.

Clients must provide credit card information to be kept securely on file. If our cancellation policy is not honored, the card on file will be charged accordingly.