Terms and Conditions
Last Updated: Jan 27, 2021
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the www.sweetessence.co website (the “Service”) operated by Sweet Essence (“us”, “we” , or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Advanced Reservations
We highly recommend that you schedule your appointments at least two weeks in advance
to ensure that your preferred time and treatment or service is available.
Refund Policy
All treatments and packages are non-refundable. Any unused services in your package will not be refunded.
Cancellation Policy
Clients must provide at least 24 hours notice to cancel or change an appointment. This means that if your appointment is at 3pm Friday, you have until 3pm sharp on Thursday to cancel or reschedule.
In the event of a last minute cancellation or no show, the client is responsible for the full cost of the scheduled treatment. No exceptions.
Our appointment confirmation and reminder emails and texts are a courtesy. Not receiving these communications does not make a last minute cancellation or no show exempt from our policy.
If the client is more than 15 minutes late to an appointment without notice, the session is considered canceled and the client is responsible for the full cost of the scheduled service.
Clients must provide credit card information to be kept securely on file. If our cancellation policy is not honored, the card on file will be charged accordingly.
Spa Arrival
We recommend that you arrive 10 min minutes prior to your appointment to fill out form.
Late arrival may mean reduced treatment time
we have to finish on time regardless of time you came.
Payment Types
We accept cash, debit cards, Visa, MasterCard, and American Express –
with proper identification.
Health Conditions
Please advise us of any health conditions, allergies, or injuries that could affect your
treatment or service when making your Spa reservation. Sweet Essence is held harmless for any information not provided to us at the time of service.
Cleanliness
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is
sterilized and sanitized after every treatment and service.
Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal articles.
Please keep all valuables with you during your visit.
Product Returns
Due to health regulations, we cannot accept opened and used product returns. Unopened product purchases can be exchanged or returned within 7 days of the date of purchase, if accompanied by the original receipt, for the value of the purchase price.
Gift Certificates
Sweet Essence gift certificates are non-refundable. Gift certificates should be used within 12 months of purchase or as noted on the “please use by” date. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Sweet Essence is not responsible for lost or stolen gift certificates. Square gift certificates.
Prices
Prices for services and products are subject to change on our website and menus without
advance notice.
Terms and Conditions
Sweet Essence reserves the right to change these terms and conditions from time
to time in its sole discretion.
Right of Refusal
Sweet Essence reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
No Shows
Failure to show for an online scheduled appointment will result in a credit card charge of the entire price of the missed appointment. By booking your appointment online, you agree to this term and condition and to the credit card charge.
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